We have answers to many commonly asked questions in our FAQ database: please use the below search field to check for available answers.
If you require further assistance please send us a message or call our customer service team on 1800 147 194
(Monday – Friday, 8.30am – 5pm AEST)
What can we help you with today?
How do I know my shoe size for Volley?
Volley uses international sizing conventions so be sure to check out our size conversion chart to work out the exact size that you need to order. All Volley ranges are graded to the US sizing system except for the Volley International range, which is UK sizing. Make sure you check the conversion chart before placing your orders.
Once you receive your Volleys make sure you try them on at home on carpet in case you do need to return them due to incorrect sizing. We cannot accept scuffed or marked shoes for a store credit or refund.
Does Volley offer half sizes? What size do I order if I'm a half size?
All Volley styles come in whole sizes; we do not do half sizes. The general rule of thumb with Volley is that if you are in between sizes choose the larger size. This is true with all of our ranges except for the Women’s O.C. range. The Women’s O.C. range runs half a size large so if you are in between sizes go down a size.
- MENS O.C.: If you are a US8.5, make sure you choose a US9
- MENS S.S.: If you are a US8.5, make sure you choose a US9
- WOMENS O.C.: If you are a US 7.5, make sure you choose a US7 (go down a size here if you are a half size!)
- MENS, WOMENS & YOUTH INTERNATIONAL: If you are in between sizes, choose the larger size.
Do you have a size guide/conversion chart?
We sure do! On each product page there is a size conversion chart, next to the size selector. It lists the sizing conversions for US, UK and Europe so you can't go wrong!
What are the different gift card amounts that I can purchase?
If you are stuck for gift ideas, do yourself a favour and get a Volley Gift Card! Your mate/mum/great aunt can jump straight online and choose the style that suits them using the online voucher you sent them!
You can choose any amount from $20 to $500. Once you purchase the card it sends an email to the gift recipient stating that you have bought them a voucher. This email lists their unique Voucher Number, which they then use to make the purchase online. Redeem it by simply entering the Voucher Number at the shopping cart.
How do I get in contact with Volley?
What is the shipping process?
Rejoice! We offer FREE SHIPPING on all orders over AUD $25 (shipping is only $9 for all orders under $25). Our Standard Shipping option delivers within 3 – 10 days depending on your location.
How can I request a return or refund?
Please contact our online customer support team email@example.com and we will be more than happy to initiate a return for you, just include the following details:
- Order #
- Details of the item you wish to return
Our customer support team will get back to you with your FREE return parcel details & return authorisation slip.
How do you get your Volleys back to us you may ask?
Well, once you've spoken with our team you will be emailed or mailed out a Pre-Paid Australia Post label for you to print and attach to the parcel. This is of course at no cost to you! We then ask that you return the Volleys in their original box in a secure parcel or post bag. Simply put the shoes into the parcel and then attach the pre-paid label to the outside and return via Australia Post. Easy as!
How do I look after my Volleys?
History tells us that Volley Internationals look brilliant and even more well worn after a wash in the machine. We recommend a short cycle using cold water, and avoid using products containing oxygenated bleach. For best results air-dry on the clothesline (avoiding direct sunlight).
Can I still purchase Volleys in store?
You sure can - take a look at our Buy Volley page for a list of stockists. Volley Internationals are sold at Big W & Target stores nationally. We recommend giving the store a call before you visit to make sure they have your preferred style, colour and size!
Do you ship internationally?
We have had a lot of interest from our friends overseas around where they can buy Volleys - don't fret, we've heard you and are working towards being able to ship Internationally in the future. We don't do it yet but watch this space as we'll be sure to let you know when we do!
Still need a hand?
Please send our customer service team
an email on firstname.lastname@example.org.