Shipping & Returns
WHAT IS THE SHIPPING PROCESS?
We are pleased to be able to offer you, our wonderful Volley customers, FREE STANDARD SHIPPING around Australia and FREE RETURNS! There is no excuse...place your order today! Our Standard Shipping can take 3 -10 days depending on where you live in Australia. We also offer an EXPRESS POST service for $12 if you require prompt delivery. However, keep in mind that Express Post can still take 3-5 days depending on your location in Australia.
Make sure that you place your order as a registered member so that you can take advantage of our Australia Post tracking system to see where your order is at any stage! Please note that if you check out as a Guest you are unable to track your order online.
WHAT IS THE RETURNS PROCESS?
We are pleased to be able to offer Free Returns if you need to get an exchange or refund on your Volleys! Simply call our friendly Customer Service team who will take you through the steps to return your product!
Steps to return your product:
- Call 1800 147 194 and speak to our friendly Customer Service Crew!
- Advise them that you wish to return your product and state your reason for return (Incorrect Size, Faulty Goods or simply not satisfied).
- In order for us to accept your return you must make sure that your Volleys are in their original condition in the box with the labels on and not worn (unless of course you are returning because they are faulty). If the shoes are returned to us worn or not in their original packaging we will send them back to you without a refund.
- Be ready with your Order Number which can be found on your 'Order Confirmation Email' or on your 'Packing Slip' that was sent with the goods. The Order Number has nine digits and sits to the left of the Order Date on the Order Confirmation Email.
- Then advise your full contact details as well as your original payment method so that we can validate the order and process the return.
- If you are returning because you have the wrong size - you will be issued a store credit in your account and you simply go in and purchase the correct size.
- If you are returning because the product is faulty then you can be issued a store credit to purchase a new pair or get a full refund on your original payment method if the goods are deemed faulty by our Quality Control team.
- If you are returning because you are not satisifed with the product you were sent then we can give you a refund.
- If you choose to get a refund then you can expect to see the refund back on your statement within two weeks of us receiving your goods.
- How do you get your Volleys back to us you may ask? Well, once you've spoken with our team you will be emailed or mailed out a Pre-Paid Australia Post label for you to print and attach to the parcel. This is of course at no cost to you!. We then ask that you return the Volleys in their original box in a secure parcel or post bag. Simply put the shoes into the parcel and then attach the pre-paid label to the outside and return via Australia Post.